What is needed by Tectia for investigating an issue, to help bring to resolution?
asked Dec 27 '10 at 18:03
SSH KB ♦
Below is a list of basic information that should be gathered for difficult support cases (hang cases, loops, busyloops, crashes, and so on) before we can analyze and investigate the problem.
What is the usecase? -terminal access -file transfer (sftp, scp, some other) -tcp tunneling -ftp tunneling -ftp-sftp conversion -if something other, then describe clearly how Tectia software is used and what you are trying to accomplish
How often does the problem occur? -randomly -every X days -right after the install
Has some other version been working ok in the same environment for the same use case?
What was done exactly before the problem occured?
Operating systems details (ssh server and client side) ssh-troubleshoot -- (If available) if not collect the following: -patchlist -kernel versions -relevant operating system logs -Operating system's resources consumption (CPU, memory, file descriptors, etc.)
SSH server version
SSH client version
Configuration of SSH server and client(s)
Debug outputs from SSH server and client side
Possible error messages on the client or on the server side
answered Dec 27 '10 at 20:40