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Hello,

I've been trying to install the current version of SSH Tectia client (6.3.0.76) after thoroughly uninstalling a previous version (6.0.5.7) but the installer keeps failing with the following message:

"Uninstall existing Tectia Client or Tectia ConnectSecure and reboot before installing Tectia Client. Note that the new version of Tectia Client does not support transparent TCP tunneling anymore. Please contact Tectia sales if needed."

Please advise,

Regards,

Sergio

asked Aug 22 '12 at 18:31

Sergio%20Garcia's gravatar image

Sergio Garcia
1112


I had a similar problem for a while...it turned out to be a DLL named something like sshcapture.dll interacting with another installed system. (That was on XP, though.) I had to completely remove the software, manually delete some registry keys, and other stuff I don't remember now. I think your best bet is to contact support.

link

answered Aug 23 '12 at 16:44

Kevin%20Vail's gravatar image

Kevin Vail
56161721

(Aug 24 '12 at 18:47) Sergio Garcia Sergio%20Garcia's gravatar image

Thanks again for the pointer, it seems that sshcapture.dll is indeed in my system and it's the most likely cause for the new installer not working. Unfortunately I've been unable so far to remove it even as administrator in safe mode.

(Sep 11 '12 at 17:32) Sergio Garcia Sergio%20Garcia's gravatar image
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Asked: Aug 22 '12 at 18:31

Seen: 13,678 times

Last updated: Sep 11 '12 at 17:32

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