I am experiencing problems when I try to quickconnect to tectia server using the Local account login. It finds that the password is incorrect. But I see that the same works when I use my domain account. What could be the problem?.
asked Sep 20 '11 at 12:27
Could the account be expired?
Can you check on the server that the password for the account has not expired or that the account is not disabled? Are you able to login with that account via remote desktop?
Also the server logs should have more information about why the account was denied access. Please check the application event log for Tectia Server log messages.
Finally you can attempt to login using the computer name as a prefix to ensure that the authentication is tried against local accounts, such as:
If no prefix is specified then the location searched (local vs domain accounts) depends on the configuration of the domain policy on the server side (for Tectia Server version 6.0 and newer).