login about faq

Hi All,

Have been using Tectia sftp now for almost a year and its been working fine on old servers..... now we are moving to new server, all installations are done and running fine... Config's on old and new servers are almost same.

Found a strange issue on this new servers.. sftp works only when the user is logged in system and stops working once user is logged off. Since we have configured sftp to run via batches using specific common login ID for all users, individual users don't need to login to machine and perform this action.

Any solutions or work-arounds to this ...??

We are using Tectia client version -- 6.1.6.9.

Let me know if you need any more information.

Thanks in advance,

Jai.

asked Sep 08 '11 at 07:16

Jaideep's gravatar image

Jaideep
5655


Hi Jaideep,

You mention that:

sftp works only when the user is logged in system and stops working once user is logged off. Since we have configured sftp to run via batches using specific common login ID for all users, individual users don't need to login to machine and perform this action.

Can you clarify what you are trying to do here with some examples, specifying what are the user accounts (sample ones, not real ones) used in the client as well as the server?

Also what is the SSH server (including version and OS) that is in use?

Finally, if the server is windows, is your sftp setup using mapped drives?

link

answered Sep 08 '11 at 10:43

Roman's gravatar image

Roman ♦♦
7735817

Hi Roman,

Thanks for response.

The process here is -- The user e.g. - "User1" will run the action from website. The website is running under a global user - "AppUser" and this "AppUser" has got full access like -- machine access, application access and DB Access.

When we login as "AppUser", "User1" is able to execute action sFTP via website. Once "AppUser" is log-off from machine, "User1" actions sFTP and it fails.

We are not using -- SSH server (including version and OS) -- we are using client's SSH server to connect and send files across.

We only use Tectia Client to sftp files to clients.

Yes, server is windows and no mapped drives, all batch files and feed files are present on local drive.

Let me know if you need any more clarification.

Thanks,

Regards,

Jai.

link

answered Sep 08 '11 at 11:53

Jaideep's gravatar image

Jaideep
5655

Can you post the exact sftpg3 command that User1 is executing? (substituting sample users and hostnames of course) and the output of the failed run?

(Sep 08 '11 at 19:14) Roman ♦♦ Roman's gravatar image

Is there a resolution to this issue? I'm experiencing something similar.

Regards,

Todd

link

answered Dec 23 '11 at 18:34

Todd's gravatar image

Todd
1

Hi Todd,

When user ran action from website, this didn't work. But since the batches were supposed to be scheduled, we have now configured this sFtp action under control-m running under same user and this works.

There is one more solution which we used temporarily till the batches got configured on control-m.

You can schedule the batch under schedule tasks (make sure that task is running under configured user) and execute batch from website. Command to execute via website -- SCHTASKS /Run /"sFTP ActionName"

This solution sounds weird, but that's how problem got resolved.

Let me know if you need some more detailed information...

Thanks,

Regards,

Jai.

link

answered Dec 27 '11 at 08:23

Jaideep's gravatar image

Jaideep
5655

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or __italic__
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Tags:

×63
×45
×14
×8
×2

Asked: Sep 08 '11 at 07:16

Seen: 7,921 times

Last updated: Apr 11 '14 at 07:05

All user contributed content licensed under the cc-by-sa license.
Powered by OSQA.