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After I installed 6.1.9.95, I had a problem with the VMWare VCenter client where it would not connect. A colleague of mine that was having the same problem indicated I needed to do this command:

netsh winsock reset

and then reboot.

Upon reboot, I got the warning shown below. He indicated to uninstall Tectia and reinstalled without transparent TCP tunneling, which I did. But I continue to get this warning at start up.

So now I suspect there is a registry key that needs to be deleted.

Does anyone know the solution to this problem of the warning popping up all the time?

Thanks in advanced for your help.

alt text

asked May 31 '11 at 16:20

kdsimms's gravatar image

kdsimms
1112


Hi,

Run the command to install the SSH Capture component from command line:

cd "C:\Program Files\SSH Communications Security\SSH Tectia\SSH Tectia AUX\Support binaries"
sshcaptureinstall.exe -i
Reboot machine.

Thanks, James

link

answered Jun 20 '11 at 10:23

jamesw's gravatar image

jamesw ♦♦
468815

edited Jun 20 '11 at 12:31

Roman's gravatar image

Roman ♦♦
7735817

I failed to mention that I had tried this command several times before. But I thought I would give it another try since you confirmed what I thought had to be done.

Unfortunately I get this:

C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binaries>sshcaptureinstall.exe -i Installing LSP as LSP_REDIRECTOR by default. Unable to copy 'C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binariessshcapture.dll' to 'C:WINDOWSsystem32sshcapture.dll' (2). Scheduling move after reboot. Failed to copy sshcapture.dll to temporary location. Error: 2

C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binaries>

Upon reboot, the same window dialog appears.

I am an administrator on the laptop.

Do you have any ideas on how to solve this problem?

Thanks in advance for your help.

(Jun 20 '11 at 14:15) kdsimms kdsimms's gravatar image

Hi,

Can you confirm the OS, and that the system root (system32) folder is default (C:/WINDOWS/system32)? I would also like to review your winsock output (netsh winsock show catalog). Do you have an account with our support system, so we can troubleshoot further?

Thanks, James

(Jun 20 '11 at 14:59) jamesw ♦♦ jamesw's gravatar image

Windows XP.

I don't quite understand your question: "that the system root (system32) folder is default (C:/WINDOWS/system32)". If you meant is it in the classpath, it is not.

The netsh command did not work. It returned the following:

C:Documents and Settingsp1kds02>netsh winsock output show catalog The following command was not found: winsock output show catalog.

(Jun 20 '11 at 16:05) kdsimms kdsimms's gravatar image

Hi,

Can you try the following: netsh winsock show catalog

Thanks, James

(Jun 20 '11 at 16:07) jamesw ♦♦ jamesw's gravatar image

Forgot to answer your earlier question. I believe we have a support contract, but I have to get the details from on our managers. Here is the output you requested:

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD Tcpip [TCP/IP] Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1001 Version: 2 Address Family: 2 Max Address Length: 16 Min Address Length: 16 Socket Type: 1 Protocol: 6 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD Tcpip [UDP/IP] Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1002 Version: 2 Address Family: 2 Max Address Length: 16 Min Address Length: 16 Socket Type: 2 Protocol: 17 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD Tcpip [RAW/IP] Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1003 Version: 2 Address Family: 2 Max Address Length: 16 Min Address Length: 16 Socket Type: 3 Protocol: 0 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{09CF4B6E-CA29-4C69-BDAC-C469C1F8470A}] SEQPACKET 6 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1004 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -6 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{09CF4B6E-CA29-4C69-BDAC-C469C1F8470A}] DATAGRAM 6 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1005 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -6 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{B8B402A4-14E6-4695-BA47-B98255178EA1}] SEQPACKET 7 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1006 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -7 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{B8B402A4-14E6-4695-BA47-B98255178EA1}] DATAGRAM 7 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1007 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -7 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{D322E796-EA61-4AE6-8204-6C4762D5AAC9}] SEQPACKET 0 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1008 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -2147483648 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{D322E796-EA61-4AE6-8204-6C4762D5AAC9}] DATAGRAM 0 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1009 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -2147483648 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{ACA2E828-E86D-405A-8396-E997B7F3A2E4}] SEQPACKET 1 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1010 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -1 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{ACA2E828-E86D-405A-8396-E997B7F3A2E4}] DATAGRAM 1 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1011 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -1 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{CB2CD635-1F74-44B0-AAB2-B797E461A234}] SEQPACKET 2 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1012 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -2 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{CB2CD635-1F74-44B0-AAB2-B797E461A234}] DATAGRAM 2 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1013 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -2 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{91A061E4-910B-4B11-8C7D-9FF0F50CC0AE}] SEQPACKET 3 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1014 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -3 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{91A061E4-910B-4B11-8C7D-9FF0F50CC0AE}] DATAGRAM 3 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1015 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -3 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{9DC22D27-399E-4981-8C56-BF04E0CBFAE2}] SEQPACKET 4 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1016 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -4 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{9DC22D27-399E-4981-8C56-BF04E0CBFAE2}] DATAGRAM 4 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1017 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -4 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{816763BE-8192-41D6-9789-3EE1680EC32C}] SEQPACKET 5 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1018 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -5 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{816763BE-8192-41D6-9789-3EE1680EC32C}] DATAGRAM 5 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1019 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -5 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{2AAD9759-92A2-490D-891F-E1A8383D1294}] SEQPACKET 8 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1020 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -8 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{2AAD9759-92A2-490D-891F-E1A8383D1294}] DATAGRAM 8 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1021 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -8 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{540D20D3-382D-460A-B00B-1A25F342D4A3}] SEQPACKET 9 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1022 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 5 Protocol: -9 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: MSAFD NetBIOS [DeviceNetBT_Tcpip_{540D20D3-382D-460A-B00B-1A25F342D4A3}] DATAGRAM 9 Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192} Provider Path: %SystemRoot%system32mswsock.dll Catalog Entry ID: 1023 Version: 2 Address Family: 17 Max Address Length: 20 Min Address Length: 20 Socket Type: 2 Protocol: -9 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: RSVP UDP Service Provider Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A} Provider Path: %SystemRoot%system32rsvpsp.dll Catalog Entry ID: 1024 Version: 6 Address Family: 2 Max Address Length: 16 Min Address Length: 16 Socket Type: 2 Protocol: 17 Protocol Chain Length: 1

Winsock Catalog Provider Entry

Entry Type: Base Service Provider Description: RSVP TCP Service Provider Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A} Provider Path: %SystemRoot%system32rsvpsp.dll Catalog Entry ID: 1025 Version: 6 Address Family: 2 Max Address Length: 16 Min Address Length: 16 Socket Type: 1 Protocol: 6 Protocol Chain Length: 1

Name Space Provider Entry

Description: Tcpip Provider ID: {22059D40-7E9E-11CF-AE5A-00AA00A7112B} Name Space: 12 Active: 1 Version: 0

Name Space Provider Entry

Description: NTDS Provider ID: {3B2637EE-E580-11CF-A555-00C04FD8D4AC} Name Space: 32 Active: 1 Version: 0

Name Space Provider Entry

Description: Network Location Awareness (NLA) Namespace Provider ID: {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83} Name Space: 15 Active: 1 Version: 0

(Jun 20 '11 at 16:22) kdsimms kdsimms's gravatar image

Does the output from the netsh winsock show catalog command look normal?

(Jun 20 '11 at 22:07) kdsimms kdsimms's gravatar image

Hi,

The winsock output looks normal. I have tried to recreate the issue in Windows XP however cannot. I can offer the following solution, however if they do not yield the correct results I suggest we open a support ticket at Tectia Support so we can troubleshoot further.

Solution 1:

If Application Protection (Transparent TCP Tunneling) is not used, please execute following commands via CLI (these will remove the capture engine from system):

cd C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binaries

sshcaptureinstall.exe -r

restart the system

Solution 2:

Try to repair Winsock2 catalog after some other program has modified it. Execute following commands via CLI:

cd C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binaries

sshcaptureinstall.exe -r

restart the system

sshcaptureinstall.exe -i

restart the system

Thanks, James Wright

(Jun 21 '11 at 11:05) jamesw ♦♦ jamesw's gravatar image

James,

On the very first install, I did specify to install TCP tunneling. Then I found out tunneling was not necessary and did the steps listed at the beginning of this thread:

netsh winsock reset, reboot receiving the warning, uninstall Tectia and reinstalled without transparent TCP tunneling. I continue to get this warning at start up.

So I performed the -r switch idea and got the following output:

C:Program FilesSSH Communications SecuritySSH TectiaSSH Tectia AUXSupport binaries>sshcaptureinstall.exe -r SSH Capture already removed SSH Name Space provider already removed Unable to delete 'C:WINDOWSsystem32sshcapture.dll' (2). Scheduling deletion after reboot. Delete of 'C:WINDOWSsystem32sshcapture.dll' file scheduled.

I confirmed the sshcapture.dll is truly gone before reboot. Going to reboot now, but I don't hold any hope that this will remedy the problem. I'll let you know either way. I won't be able to try the -r and -i suggestion until later today, since I have meetings all day.

James, are you in Tectia support? Thanks for your assistance to this point.

Ken

(Jun 21 '11 at 14:21) kdsimms kdsimms's gravatar image

Hi Ken,

Yes I work at Tectia Support - therefore if a ticket is logged I can pick it up for continuity. The "-r" does remove the sshcapture entry from winsock, and then removes the system32/sshcapture.dll file. It appears the sshcapture.dll was never registered correctly, which explains the "SSH Capture already removed. SSH Name Space provider already removed" message.

If you do not require the TCP tunneling, I suggest removing all traces of the software (ensuring you backup any user keys / custom broker configurations) and then complete a "typical" installation.

Thanks, James

(Jun 21 '11 at 14:26) jamesw ♦♦ jamesw's gravatar image

After reboot, same window appears.

(Jun 21 '11 at 14:27) kdsimms kdsimms's gravatar image

James,

I appreciate your suggestion, but I have gone that route several times on my own. I even went as far one time of removing as much Tectia registry entries as I could fine.

I will give your idea a try, but I don't hold much hope of doing that again will help.

I have my licensing info from my client install. Please let me know how I can get that to you so we can start the process of a formal technical help ticket on this issue.

Thanks, Ken

(Jun 22 '11 at 18:19) kdsimms kdsimms's gravatar image

Hi Ken,

Support site is as follows:

https://support.tectia.com/rqcustomer/servlet/login

Thanks, James

(Jun 23 '11 at 10:41) jamesw ♦♦ jamesw's gravatar image

James, I've sent you an email.

Ken

(Jun 23 '11 at 16:18) kdsimms kdsimms's gravatar image
showing 5 of 13 show all

If after uninstallation you still get the error message, I believe the winsock2 may be corrupted. This is not an issue we have seen before. I suggest doing the following:

  • Uninstall and remove all traces of Tectia Client > Add/Remove programs from control panel.

File Locations in Windows: http://www.tectia.com/manuals/client-user/61/clientgs-fileswin.html

Registry Keys in Windows: http://www.tectia.com/manuals/client-user/61/csc-win-registrykeys.html

Reboot the machine.

If the error occurs again, I suggest turning off your antivirus and reset the winsock2 configuration (this however can cause other issues with software that uses the winsock2 stack):

Manual steps to recover from Winsock2 corruption

To repair Winsock if you have Windows XP Service Pack 2 (SP2) installed, type netsh winsock reset at the command prompt, and then press ENTER.

Note Restart the computer after you run this command. Additionally, for computers that are running Windows XP SP2, there is a new netsh command that can rebuild the Winsock key. For more information, visit the following Web site: http://technet.microsoft.com/en-us/library/bb457156.aspx

Warning Programs that access or monitor the Internet such as antivirus, firewall, or proxy clients may be negatively affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality.

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answered Jul 06 '11 at 09:15

jamesw's gravatar image

jamesw ♦♦
468815

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Asked: May 31 '11 at 16:20

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Last updated: Jul 08 '11 at 23:42

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