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User password check fails when logging through a new RADIUS client, how do I check what could be wrong?

asked Dec 28 '10 at 07:55

SSH%20KB's gravatar image


First make sure the used password is correct.

To do this:

  1. Login to Web Access
  2. Choose Tools  Test
  3. Choose Password Authentication
  4. Enter Username and Password and click Ok.
  5. If return is Success the entered password was Ok. If not, the entered password was invalid.

Another typical cause of the problem is an invalid RADIUS secret. RADIUS secret is used for encrypting the user password during transportation from an access server (i.e. VPN) to MobileID.

To remedy:

  1. Check that the Secret configured to the access server is identical to the Secret configured to the RADIUS client at MobileID.
  2. If you edit the secret on MobileID, refresh the MobileID process after saving the changes.

If this doesn’t help, verify that the login is dispatched to the new RADIUS client, and not any existing client with the same configured IP.

To verify this:

  1. Choose View - User logs - Logins
  2. Locate the entry with a Detail Invalid password and with a Module PWDAUTH.
  3. Check that the Client refers to the newly created RADIUS client. If not, adjust the new RADIUS client source IP and NAS-ID so that the login is dispatched correctly.

answered Dec 28 '10 at 07:56

SSH%20KB's gravatar image


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Asked: Dec 28 '10 at 07:55

Seen: 3,011 times

Last updated: Dec 28 '10 at 07:56

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