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FAQ

Is this site part of official support?

No. This site is not part of any official support contract purchased from SSH Communications Security. If you have a support contract and need urgent assistance, you should use the official support channels. However, we do encourage you to also participate on this community site by asking and answering questions.

What kind of questions can I ask here?

SSH questions, of course! Questions related to any product from SSH Communications Security are encouraged but also generic SSH questions are welcome. As long as your question is:

  • detailed and specific
  • written clearly and simply
  • of interest to at least one other person somewhere

... it is welcome here. No question is too trivial or too "newbie".

Please look around to see if your question has already been asked (and maybe even answered!) before you ask. If you end up asking a question that has been asked before, that is OK and deliberately allowed. Other users will hopefully edit in links to related or similar questions to help future visitors find their way.

It's also perfectly fine to ask and answer your own question, but pretend you're on Jeopardy: phrase it in the form of a question.

What kind of questions should I not ask here?

Avoid asking questions that are subjective, argumentative, or require extended discussion. This is not a discussion board, this is a place for questions that can be answered!

Be nice.

Treat others with the same respect you'd want them to treat you. We're all here to learn together. Be tolerant of others who may not know everything you know. Bring your sense of humor.

Be honest.

Above all, be honest. If you see misinformation, vote it down. Insert comments indicating what, specifically, is wrong. Even better — edit and improve the information! Provide stronger, faster, superior answers of your own!

Do I have to log in or create an account?

Nope. You can answer and ask questions to your heart's content as an anonymous user, much like Wikipedia. However, there are some things you won't be able to do on the site without registering. But it's easy to register if you want to. All you need is an OpenID account.

Who moderates the content on this site?

The short answer is: you. This website is moderated by the users. The community features a karma system that allows users to earn rights to perform a variety of moderation tasks.

How does the karma system work?

When a question or answer is upvoted, the user who posted them will gain some points, which are called "karma points". These points serve as a rough measure of the community trust in him/her. Various moderation tasks are gradually assigned to the users based on those points.

Karma is completely optional. Normal use of this site — that is, asking and answering questions — does not require any karma points.

Remember, this site is run by you! If you want to help us run the site, you'll need karma points first. Karma points are a (very) rough measurement of how much the SSH community trusts you. Karma points are earned by convincing other users that you know what you're talking about.

Here's how it works: For example, if you ask an interesting question or give a helpful answer, your input will be upvoted. On the other hand if the answer is misleading, it will be downvoted. Each vote in favor will generate 10 points, each vote against will subtract 1 points. There is a limit of 200 points that can be accumulated per question or answer. The table below explains karma requirements for each type of moderation task.

1Add comments
60Close own questions
120Reopen own questions
150Retag questions
400Edit any answer
400Delete any comment
600Open any closed question

At the high end of this karma point spectrum there is little difference between users with high karma points and moderators. That is very much intentional. We don't run this site. The community does.

What if I don't get a good answer?

In order to get good answers, you have to put some effort into the question. Edit your question to provide status and progress updates. Document your own continued efforts to answer your question. This will naturally bump your question and get more people interested in it.

If, after two days, you still don't have an answer you like, you can offer a bounty. Slice off a bit of your own hard-earned karma points -- anywhere from 50 to 500 -- and attach it to the question as a bounty. We'll even throw in 50 karma points to sweeten the deal. The bountied question will appear with a special icon in all question lists, and it will also be visible on the home page Featured tab.

Once initiated, the bounty period lasts seven days. If you mark an accepted answer, your bounty is awarded to the answerer (do note that accepted bounty answers are permanent and cannot be changed). If you do not accept an answer in seven days, the top voted answer will automatically become the accepted answer, and half your bounty will be awarded to that answer. You will always give up the amount of karma points specified in the bounty, so if you start a bounty, be sure to follow up and accept the best answer!

Of course, bounty awards, like all accepted answers, are immune to the daily karma points cap and community wiki mode.

Other people can edit my questions/answers?!

Like Wikipedia, this site is collaboratively edited. If you are not comfortable with the idea of your questions and answers being edited by other trusted users, this may not be the site for you.

Who owns this site and the contents?

This site is run by SSH Communications Security, but the content (i.e. the questions and answers) is copyrighted by each individual contributor. All of the content is licensed under the creative commons attribution-share alike license. It is the same license that Wikipedia uses. When you ask a new question you are implicitly releasing the text of your question under that license, and anyone who adds to that work work by editing it, or answering the question, are creating a derived work that must also be licensed under that same license. That is why we say that the content of this site is owned by the community.

What is gravatar?

Gravatar means globally recognized avatar - your unique avatar image associated with your email address. It's simply a picture that shows next to your posts on the websites that support gravatar protocol. The default gravatar appears as a square filled with a snowflake-like figure. You can set your image at gravatar.com

Why is the text of my question/answer all blank ?

When entering URLs into the body of a question or answer the site will automatically blank the whole text due to automatic spam protection. To add links select the desired link text and click on the "insert link" button (Ctrl+L) to add the URL for the link.

Still have questions?

Please ask your question, help make our community better!

All user contributed content licensed under the cc-by-sa license.
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